Casa Lopez
A connected retail platform for a 360° customer experience, from the shop floor to the warehouse
E-commerce نقطة بيع Shopify المبيعات Inventory
Discover how Casa Lopez and Tissus Choisis unified their retail operations with Odoo, connecting stores, sales, inventory and digital channels.
Founded in Paris, Casa Lopez is an interior design and decoration house known for its colourful, Mediterranean-inspired universe, under the artistic direction of Pierre Sauvage. Tissus Choisis by Casa Lopez specialises in fabrics, offering a curated selection of textiles as well as made-to-measure solutions.
Challenge
Turning a paper-based retail operation into a connected customer experience
4 Key objectives to reach
- Replace paper-based processes and disconnected tools with a single digital platform for daily retail operations.
- Simplify purchasing and price management across a wide range of suppliers with different pricing formats.
- Connect stores, online sales and warehouse operations to provide a consistent view of stock and customer orders.
- Create a more seamless in-store experience while giving management better visibility over sales, inventory and business performance.
Solutions
The project was designed around a simple objective: connect the different parts of the retail operation without adding complexity for a small, specialised team.
Eezee deployed Odoo across the two boutiques in just three months, covering the core sales, inventory and purchasing processes while connecting Odoo to the existing digital ecosystem.
1A unified platform for retail operations
Casa Lopez and Tissus Choisis moved away from Joolan and several disconnected processes to a centralised environment in Odoo. Point of Sale, sales, inventory, purchasing and accounting now rely on the same data, giving the team a single source of truth across both boutiques.
2A connected customer journey across stores and online channels
The project also focused on connecting the different touchpoints of the customer journey. Shopify orders are now managed through Odoo, while customer data is synchronised with ActiveCampaign. In-store, sales teams can access the information they need directly from the point of sale, creating a more consistent experience between physical and digital channels.
3A retail operation connected to the warehouse
Store operations were connected to the warehouse through Shippingbo, allowing stock movements and order fulfilment to flow between the boutiques, Odoo and the WMS. Because no standard connector existed, Eezee developed the integration internally to match the specific requirements of the project.
Result
A more connected retail operation & a smoother
customer experience
Less paperwork, better visibility and a more seamless customer journey
Before the project, key retail processes relied on paper documents and separate tools that did not always communicate with each other. Today, sales, inventory, online orders and customer data are connected through Odoo, giving the team a clearer view of the business from the store floor to the warehouse.
For management, this also means more reliable reporting and better visibility over sales and stock. For the teams in the boutiques, the new setup reduces manual steps and makes everyday operations easier to manage.
The result is a digital foundation that supports both Casa Lopez and Tissus Choisis while preserving the flexibility required by a high-end retail environment.
- A single source of information for sales, stock and customer data across both boutiques
- Better visibility over sales performance and inventory for management
- A smoother purchasing process despite multiple suppliers and different price list formats
- A more seamless customer journey between physical stores and online sales
- A scalable digital setup connecting Odoo with the WMS, Shopify and ActiveCampaign
AI-assisted price list management for complex purchasing
Tissus Choisis works with around ten fabric suppliers, each providing price information in its own format, from PDFs to Excel files. Managing these price lists manually through folders made purchasing time-consuming and difficult to maintain. An AI-based solution was introduced to standardise this information and make supplier prices easier to manage in Odoo.
- Supplier price lists can be processed despite differences in structure and file format, reducing the need for manual re-entry.
- Product and pricing information is standardised before being integrated into the purchasing workflow.
- The purchasing team works from a centralised source instead of maintaining separate supplier folders and documents.
- Updating supplier pricing becomes easier to manage as new price lists are received.
Mobile payments directly on the shop floor
The goal was not simply to digitise the checkout, but to rethink where the checkout happens. Casa Lopez wanted sales staff to be able to complete a transaction directly beside the customer, without sending them to a traditional checkout counter.
- Sales staff can initiate and complete transactions directly from a mobile device.
- A connected payment terminal allows customers to pay next to the salesperson.
- The solution reduces queues and congestion around the traditional checkout area, particularly during busy periods.
- The salesperson can stay with the customer throughout the purchasing process, creating a more personal and seamless retail experience.
Made-to-measure quotes connected to Odoo
For Tissus Choisis, selling fabric is not always as simple as selecting a standard product and quantity. Made-to-measure projects require specific calculations before a quote can be prepared. Eezee therefore integrated its Quote Calculator to simplify this process and connect custom pricing directly to the sales workflow.
- The Quote Calculator handles the specific calculations required for made-to-measure fabric orders.
- Sales teams can generate more consistent quotes without relying on separate calculation tools.
- The resulting information flows directly into the Odoo sales process, keeping the quote and order connected.
- Custom orders remain traceable within the same system as standard retail sales.
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